General

  • How can I keep my passcodes, PINs and memorable words safe?

    To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be…

  • How secure is your website?

    We take the security of your financial information seriously, and take every step to protect you online.  We also use the latest technology, including…

  • What is a personal firewall?

    A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…

  • How can I keep my documents safe?

    To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…

  • Why should I be wary of using public computers?

    If you use public computers, including Internet cafés and wireless hotspots, it’s more likely your online details could be compromised.   To…