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My company name has changed, how do I change the name of my account?
We will require a written instruction signed in accordance to the Company Mandate we hold, accompanied with a certified copy of the Certificate of Change…
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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Intermediaries (Corporate) Client
For iPortal and B.Net assistance, please contact our helpdesk, on the following contact numbers: Telephone Number Address Guernsey +44…
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I would like to arrange for some money to be collected from a Barclays branch, how can I do this?
To arrange a 'Cash Collection' please follow the below guidelines: Amount Instructions Up to and including £500 (or currency equivalent) Can…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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What if I get my debit card PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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How do I authorise a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…