Ask a question
-
How can I contact you?
Whether you have a question relating to Online Banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
-
SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
-
A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. Barclays will return the cheque to the payee with a covering letter detailing the…
-
How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
-
How do I view my IBAN and SWIFT code?
You can self-serve via Barclays app, by completing the following steps. From your 'Home' screen: Select the account you wish to view the IBAN / SWIFTBIC…
-
I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…
-
How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
-
Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
-
Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
-
How can I import a BACS file?
Log in to Online Banking Click the Payments tab Click Import Payments Select the BACS option Enter the full path and filename of the file you wish to…