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My card has been Lost / Stolen. What should I do?

Your card will need to be cancelled immediately.


There are a number of options available to you:

Via Online Banking

On your Online Banking Screen, follow the instructions below:

  1. On your 'Home' screen scroll down and tap on 'Report a Debit Card Lost or Stolen'
  2. Alternatively tap on 'Manage Accounts'
  3. Follow the on screen instructions to report your Debit Card Lost or Stolen
Via Mobile Banking

On your 'Barclays app' screen, follow the instructions below:

  1. In your 'Quick Links' go to 'Cards'
  2. Tap on 'Report Lost or Stolen'
  3. Complete the Reason' - whether your card is 'Lost' or 'Stolen'
  4. Add the 'Country', 'Location', 'date / time' of the loss / theft
  5. Tap 'Continue' 'Confirm your address'
  6. You will then be presented with confirmation that your card has been ordered
Via Telephone Banking

Use our International toll free number +800 800 88885**

Please call us on +44 (0) 1624 684444 from within the British Isles and Crown Dependencies

 

If using our International toll free number (+800 800 88885**), replace the + with your country's exit code. Alternatively please call us on +44 (0) 1624 684 444*

* If dialling from a mobile, charges may apply.

** Toll free numbers many not be available in some countries. Please use the alternative number provided

*Please note charges will apply when dialling the alternative number, check with your local provider.

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