Banking
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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I would like to arrange for some money to be collected from a Barclays branch, how can I do this?
To arrange a 'Cash Collection' please follow the below guidelines: Amount Instructions Up to and including £500 (or currency equivalent) Can…
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Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you.As we continue to ease back toward our usual…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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Somebody who lives outside of the UK (Isle of Man or Channel Islands) would like to send me some money, what information do I need to give them?
You’ll need to provide the sender with some details. Your bank sort code number Your account number and/or your IBAN. Your IBAN can be found on the…
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I would like to request a same day payment using 'CHAPS', when does the request need to be received?
A CHAPS payment is a same day Sterling transfer to another bank, or branch in the UK, Channel Islands and the Isle of Man. All 'CHAPS' payment requests…
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What are the Opening Hours for your Jersey Branch?
Our Jersey branch is open: Days Opening Hours Monday to Friday 09.30 - 16.00 Saturday Closed Sunday Closed
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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…