Banking
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you.As we continue to ease back toward our usual…
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Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…
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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
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How do I add a new / change the name of an existing signatory to my account?
We will require a 'Change of Company Mandate' form to be completed. To obtain the 'Change of Company Mandate' form please Contact Us. One of our dedicated…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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What are the Opening Hours for your Jersey Branch?
Our Jersey branch is open: Days Opening Hours Monday to Friday 09.30 - 16.00 Saturday Closed Sunday Closed
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Somebody who lives outside of the UK (Isle of Man or Channel Islands) would like to send me some money, what information do I need to give them?
You’ll need to provide the sender with some details. Your bank sort code number Your account number and/or your IBAN. Your IBAN can be found on the…
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What are the opening hours for your Guernsey Branch?
Our Guernsey Branch is open: With effect from 31st January 2022 until further notice our Opening Hours are: Day Opening Hours Monday 08.30 - 16.00 Tuesday 08.30…