Banking
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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
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What are the Opening Hours for your Jersey Branch?
Our Jersey branch is open: Days Opening Hours Monday to Friday 09.30 - 16.00 Saturday Closed Sunday Closed
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What are the cut off times for sending a payment(s) via Online Banking
Please use the following links to find out our Payment cut-off times for Online Banking: Residents in Channel Islands & Isle of Man Personal…
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I have ordered a replacement Cheque book, how long will it take to receive it?
Once the request has been received we will order and post it to you: Location Timescalesfor Receipt UK 11 - 17 working days Europe 13 - 21…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
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I've ordered a cheque book for the first time with you. How long will it take to receive it?
It will take us 4 to 5 working days to produce your cheque book. We’ll then post it to you: Location Production After Production Timescales for receipt In…
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Do you provide left-hand cheque books?
Yes, we do provide left handed cheque books. These are provided by request only. To request a left handed cheque book, please Contact Us and we'll…
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I have not received my Statement and would like a copy, how long will this take?
You are able to obtain a copy of your statement immediately if you have Online Banking. Alternatively, we’ll order, produce and then post it to you: Location…
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How much notice do I need to give to arrange a Cash Collection?
Ideally, please let us know 5 working days before (but as a minimum, at least 2 days before), you want to collect the money.