Cards
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What if I want to use my Chip and PIN card in a shop without Chip and PIN facilities?
You can still sign to authorise your payment. It’s therefore vital you sign the back of your card.
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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…
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How does Chip & PIN work?
Your credit or debit card has a chip in it, which helps boost your card security. The chip uses sophisticated processing to identify genuine cards…
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I am going on holiday, do I need to advise you so that my card will work?
Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means…