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How can I search for a beneficiary?
Log in to Online Banking Click View Beneficiaries Select either the beneficiary criteria or search for the beneficiary name. Click Display
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What are the Opening Hours for your Jersey Branch?
Our Jersey branch is open: Days Opening Hours Monday to Friday 09.30 - 16.00 Saturday Closed Sunday Closed
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How do I complain?
If you have a complaint about any aspect of our products or service then we would like to hear from you. For information on complaints including…
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I’m having trouble using my cards abroad. What can I do?
If you're having difficulties using your card outside of the UK, or your card has been stopped, please Contact Us
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What are the cut off times for sending a payment(s) via Online Banking
Please use the following links to find out our Payment cut-off times for Online Banking: Residents in Channel Islands & Isle of Man Personal…
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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Can you explain what is meant by 'Letters of Administration' please?
Courts are often asked to rule on the management of a deceased person's estate. Generally, this is a routine matter for probate courts, which are created…
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Can I postpone my loan repayments for a month or two?
Our loan agreements do not allow you to take repayment breaks. It is possible to change your repayment date, although additional interest may be charged. To…
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What savings accounts do you offer?
We have a range of savings accounts to suit a range of needs. International clients Find further information here Local Island clients (Jersey,…
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What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…