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Where can I find foreign exchange rates?
From your Online Banking "Home" screen: Click View exchange rates (left, under Payments)To view the major exchange rates for currencies other than…
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What are Trojans?
A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want. Sometimes a Trojan can cause damage to your…
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What services am I entitled to as a System Administrator?
To find out which services you are entitled to: Log in to Wealth Online Banking Click View User Services. Services include: Payment Deletion – ability…
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Which services are available to me via Telephone Banking?
You will have access to a wide range of Corporate Services. The services provided have been split into two levels reflecting distinct degrees of security…
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How do I suspend a corporate user?
Click Maintain Corporate User Details Select the user you want to suspend Click the Suspend User at the top the screen Click Confirm Enter your PIN Click…
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How can I keep my personal information secure?
To keep your personal information secure: Check your credit file frequently This is especially important if you’ve recently removed house, or you…
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How can I keep my passcodes, PINs and memorable words safe?
To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be from…
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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How do I cancel a Direct Debit?
Please send us a written instruction, signed in accordance with the company mandate
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What is spyware?
Spyware is a program that can secretly gather information about you while you use your computer. Spyware can: Slow down your computer Alter your…