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I damaged my Sterling Debit Card. When will I receive my replacement?
If you’re in the UK, you should receive your replacement Sterling Debit Card two working days after you’ve order it. Please allow extra time for postage…
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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What are the various account types?
WE have various accounts which are categorised in to the following types: Current Account (C/A) Deposit Account (DEP) Loan Account (LN) Money Market Deposit…
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IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part. There is then a reference…
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How can I add an account set?
The Add account set screen enables a System Administrator to create an Account set by choosing from a list of accounts that are not…
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I am going on holiday, do I need to advise you so that my card will work?
Not anymore. Our fraud detection systems are constantly verifying transactions to ensure your security when you use your debit card abroad. This means…
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Rates and Fees - Intermediaries
Details of our rates and fees
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What services can I assign to a corporate user?
A system administrator can assign services (or entitlements) to a corporate user by amending the corporate user’s details. They can assign three…
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How do I cancel or reduce my overdraft?
To cancel or reduce your overdraft please Contact Us.
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What management information reports are available?
There are seven different management information reports available: 1. Balances Report - Report listing each transactional…