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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…
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How do I change a "Direct Debit"or set up a new one?
Unlike standing orders, direct debits are administered by the company you’re paying. So, unfortunately, you can’t set up or change a direct debit through…
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How do I apply for Telephone Banking?
You can apply by downloading and completing the application forms
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How do I amend the amount / date of a Standing Order?
Please send us your written instruction, signed in accordance with the Company Mandate.
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How can I approve changes that other system administrators have made?
In order to approve changes made by other administrators (e.g such creating/amending users, creating/amending account sets, amending beneficiary details,…
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How can I assign secondary groups to a user?
Log in to Online Banking Firstly, ensure that Account Sets and Groups have been created. Click Assign Groups to User In the unallocated groups section,…
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How do I find a particular account?
You can search for a particular account by either: View Accounts screen Using the search by account name feature – you can use ‘*’…
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How can I download a management information report?
1. Click the type of report you want to export. 2. Select the date range for which you want the report to apply. 3. Click Export Report 4. Either open…
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What should I do if my organisation’s details are incorrect?
If your organisation’s details are no longer correct, please contact us and we will be happy to update them.
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How can I make a transfer to another one of my accounts?
If you have Online Banking (example screen) follow the instructions below Please log in to Online Banking. Click Make Payment/Transfer…