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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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How can I amend a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Change the beneficiary details you wish to amend Click Submit Enter PIN Click…
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will…
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What is a PKI number?
PKI is your unique organisation identifier. We require this number in any correspondence for security purposes.
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How do I cancel a Sterling Standing Order / regular payment?
Please send us a written instruction, signed in accordance with the Company Mandate.
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How do I cancel a Direct Debit?
Please send us a written instruction, signed in accordance with the company mandate
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Who do I contact to order or activate cards or software, or for a card reader or card faults?
Location Contact Details IOM +44 (0) 1624 684 448 Guernsey +44 (0) 1481 755 380 Jersey +44 (0) 1534 813 600 London +44 (0) 1606 569 870