Ask a question
-
How can I make a future dated transfer between accounts on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click a 'Transfer' - these are to…
-
The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
-
If I delete my membership details from this computer, will they become invalid?
No, if you delete your membership details from this computer, you can still use them to log in to Online Banking. However, it will be harder for someone…
-
What are Trojans?
A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want. Sometimes a Trojan can cause damage…
-
How can I find out information about mortgage payment holidays due to COVID-19?
We're here to support our clients to overcome challenges We recognise the importance of providing support for our clients who may suffer hardship…
-
What are debit cards?
Debit cards allow you to pay for goods in shops and withdraw money at cash machines. The money is automatically taken or reserved from your current account…
-
How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
-
My personal details have changed and I have a mortgage with you. What should I do?
Please let us know as soon as you can. Call us on +44 (0) 1624 684 305. If you are experiencing financial difficulties, there are a number of different…
-
I damaged my Sterling Debit Card. When will I receive my replacement?
If you’re in the UK, you should receive your replacement Sterling Debit Card two working days after you’ve order it. Please allow extra time…
-
What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.