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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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I saw a message that told me I might have other accounts, but I don't think there should be other accounts.
Are there any Business accounts that you have held with Barclays that you may have closed?Sometimes a record of your previous accounts is retained, in…
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What is Card-not-Present fraud and do I need to do anything to protect myself?
Card-not-Present fraud is currently the most common type of card fraud in the UK. It occurs when a fraudster steals your card details and uses them to…
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What is the 'Additional Income' (Money Mules) email scam that I've been made aware of?
The majority of UK bank accounts do not let you make online or cross-border transfers from abroad. Since most online fraudsters tend to be based abroad,…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date to protect your…