Mobile Banking
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How can I enable / disable Touch ID on my iOS mobile device?
You can enable / disable Touch ID on an iOS device by completing the following steps. From your Barclays app 'Home' screen: To Enable Touch ID Tap 'More'…
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I uploaded a Word document to 'Barclays Cloud It', but when I view it - I see a PDF?
We still have your Word document stored. If you download it, you’ll receive it in the same format you uploaded. We use a standard viewer, to allow you…
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How do I set up a Sterling Standing Order to a new payee?
You can set up a Standing Order to a new payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap ‘Pay…
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How do I set up a Sterling Standing Order to an existing payee?
You can set up a Standing Order to an existing payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap…
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I have already set up payees / beneficiaries on my account via Online Banking. Can I use the Barclays app to make payments to these payees?
You can make payments to the following: International Accounts Any existing beneficiary in Online Banking. Set-up New Payees You can set up New Payees…
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How can I make a Bill Payment on Mobile Banking?
You can self-serve via Mobile Banking by following the below steps: From the Mobile Banking 'Home' screen: Tap ‘Pay & Transfer’ Tap…
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What happens if I lose communication / signal during a transaction?
When you complete a transaction (bill payment, funds transfer etc) you will see a confirmation page that the transaction was successful. If you don't get…
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I saw a message that told me I might have other accounts, but I don't think there should be other accounts.
Are there any Business accounts that you have held with Barclays that you may have closed?Sometimes a record of your previous accounts is retained, in…
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Who can I make payments to, using the Barclays app?
You can make payments to any existing payees, such as friends, family and businesses, that you have set up or made payments to in your Online Banking…
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How can I receive my statements electronically / go paperless using my Barclays app?
You can change to paperless statements and documents, by completing the following steps: From your Barclays app 'Home' screen: Tap 'More' Tap…