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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us
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What is the 'Additional Income' (Money Mules) email scam that I've been made aware of?
The majority of UK bank accounts do not let you make online or cross-border transfers from abroad. Since most online fraudsters tend to be based abroad,…
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How can I view my debit card PIN?
You will need to have your mobile phone and debit card with you. Once logged into Online Banking: Select 'Manage Accounts' from the menu bar Under 'Card…
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How do I view transactions on my account Online?
To quickly view the latest transactions on your account: From your 'Home' screen Tap on 'Show Recent Transactions', below the sort code & account…
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How do I update my Contact Details on Online Banking?
From your Online Banking 'Home' screen: Tap on your 'Profile' icon - top right of your screen Tap on 'Contact Details' You will then be shown your Personal…