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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
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Who can I make payments to, using the Barclays app?
You can make payments to any existing payees, such as friends, family and businesses, that you have set up or made payments to in your Online Banking…
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How do I get a passcode?
Please register for Online Banking and we’ll e-mail your membership number within 24 hours (if we hold your e-mail address), or send to you…
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What does the term 'Phishing' mean?
Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…
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Can I save my membership number and surname, so I don’t have to type them every time I log in?
Yes, you can. When you log in to Online Banking on a private device, please click in the box next to Remember me. (This is below where you type your…
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Why should I take care when downloading things?
Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…
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What is a personal firewall?
A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…
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How can I investigate a Debit Card transaction, I don't recognise, using my Online Banking?
Clients can now self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click on the account the transaction…
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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…
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Why can’t I see my saved log in details?
You need cookies enabled in your browser. Cookies are small bits of data that remember things about you, like your log-in details.