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My standing order is due to be paid over a weekend, when will it be debited from my account?
If the day your standing order is due to be paid falls on a Saturday or Sunday (a non working day) it will not be paid until the next working day. Please…
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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How do I reset the Barclays app?
If you need to reset the Barclays app, you can do so in the app itself. Tap the slider to bring up the ‘More’ section, then select 'Reset app'…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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How can I pay cash into my Barclays account?
If you would like to pay cash into a Barclays account (either your own or or a third party account), you will need your Barclays debit card or a pre-printed…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…