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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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My standing order is due to be paid over a weekend, when will it be debited from my account?
If the day your standing order is due to be paid falls on a Saturday or Sunday (a non working day) it will not be paid until the next working day. Please…
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SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How can I pay cash into my Barclays account?
If you would like to pay cash into a Barclays account (either your own or or a third party account), you will need your Barclays debit card or a pre-printed…
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Can I add a new payee using the Barclays app?
Yes you can. To add a new person or company to your list of payees, you will need to: Choose 'Pay someone new' Search by company name, or enter the beneficiary…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…