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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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How can I change the 'log-out time' of The Barclays app on my device?
Whether you're in the app or have it open, for your security, we'll automatically log you out if you don't use it for a certain amount of time. You can…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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Can I pay any bills that may occur from the deceased's account?
Any outgoing payments from the deceased's account must be managed by the Executor, appointed within the will. The Executor can arrange payments from an…
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How do I download a Statement on my account?
You have several options available to Download a Statement: Via Online Banking Available immediately On your Online Banking Screen, follow the…
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How can I turn off / on the cash machine feature, so I am unable / able to withdraw from an ATM?
You can self-serve via the Barclays App by following the below steps: From your Barclays app 'Home' screen: In 'Quick Links' - Tap 'Cards' Scroll…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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How long will it take to receive my replacement Barclaycard Credit Card?
Delivery will take: UK 6 - 8 working days Europe 8 - 12 working days Rest of the World 12 - 17 working days
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How can I order a "Certificate of Interest"?
There are a number of options available to you. Via Online Banking You can self-serve by completing the following steps: You can order…