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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
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A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
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How long does it take to open an account with you?
It varies. If we receive a fully completed application from you, and your circumstances are straightforward, your account will probably be open in six…
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Can I make a payment to individuals who don’t have a Barclays account?
Yes. You can make a payment in sterling to any UK account, up to £50,000. You can also make international payments up to an equivalent of £50,000 in…
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How can I enable / disable 'Push Notifications'?
'Push notifications' are pieces of information that are pushed to your device to make you aware of something.They are free and you know who they are coming…
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How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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How do I notify you that a friend, relative, partner or colleague has passed away?
Please accept our condolences. We’ll do what we can to make this difficult time as easy as possible for you. To notify us about your friend, relative,…
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How long will it take to set up a Standing Order?
From receipt of the instruction, it should take 2 working days to set up your Standing Order Mandate. There are a number of options available to clients…
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How can I give my accounts 'nicknames'?
You can add 'nicknames' to your accounts, to personalise and quickly identify them, by completing the below steps. From your Barclays app 'Home' screen: Tap…
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What is the 'W-8BEN Form' scam that I've been made aware of?
The W-8BEN form is a legitimate US tax exemption document. Fraudsters try to use the W-8BEN form to gain personal information including your mother’s…