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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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Will I be charged if I repay my loan from Barclays early?
Depending on the terms of your loan agreement, you may be charged an early settlement fee. Ths fee would be in addition to the outstanding loan balance…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you.As we continue to ease back toward our usual…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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How do I add a 'Temporary Freeze' to my Debit Card?
If you have mislaid your Debit Card, you can add a 'Temporary Freeze' to the Card, which will give you time to look for it, whilst the card is disabled…
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Can I borrow money to buy property abroad?
Yes – Depending on your circumstances and in which country you are wanting to buy property. We lend for UK, Isle of Man, Jersey or Guernsey properties…
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How long will it take to update my information?
We’ll usually update your details within five working days. It all depends on your request.
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…