Online Banking
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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How do I cancel a Direct Debit?
On your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select Direct…
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How do I apply / register for Online Banking?
To apply / register please contact us
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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What’s the best type of passcode?
The best passcode is memorable but safe. We strongly recommend you: Don’t use your date of birth Don’t use the date of birth of a relative Memorise…
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How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
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A message 'Error 321800' came on screen while I was submitting a payment online. What does this mean?
This error means that the beneficiary bank you are wanting to send this payment to are not part of the Faster Payment Scheme. Please call us if you…
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What statements can I see on Online Banking?
You can see two types of statements on Online Banking: Foreign Currency UK Sterling