Online Banking
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How can I get online statements?
On your Online Banking Screen: 1. Navigate to My preferences2. Click on Statement and letter preferences3. Under Delivery method you can choose Online…
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Can I have a paying-in book?
Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…
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What are the various payment types?
We have three payment types: 1. Urgent All urgent payments you’ve made in any currency. 2. Transfer Transfers you’ve made between your own Barclays…
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…
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For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
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How can I make a future dated transfer between accounts on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click a 'Transfer' - these are to…
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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If I delete my membership details from this computer, will they become invalid?
No, if you delete your membership details from this computer, you can still use them to log in to Online Banking. However, it will be harder for someone…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…