Online Banking
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How do I change a Sterling Standing Order / Regular Payment?
On your Online Banking Screen: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap 'Personal' for account type Select…
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How do I remove my saved details from my computer?
When you go to log in to your Online Banking under Step 1 click on Forget this IDIf you want your computer to remember your details again at any time you…
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Can I save my membership number and surname, so I don’t have to type them every time I log in?
Yes, you can. When you log in to Online Banking on a private device, please click in the box next to Remember me. (This is below where you type your…
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How do I cancel a Foreign Currency Account Transfer in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Foreign currency account transfers' Select the account you wish to view and…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What is the maturity date?
The maturity date is the last date you can exercise your option.