Online Banking
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How can I make a transfer to another one of my accounts?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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Can I have a paying-in book?
Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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What is the Unpaid Transactions alert?
The Unpaid Transaction alert tells you when there's not enough money in your account to cover a transaction due that day (e.g. a cheque, standing…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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Check Details
Please check the details carefully. If you want to change anything, select Back and make the changes on the previous screen.
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.