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How do I apply / register for Online Banking?
To apply / register please contact us
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What is Social Engineering and do I need to do anything to protect myself?
Social engineering is a term that describes a non-technical kind of intrusion that relies heavily on human interaction and often involves tricking other…
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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How do I set up a Sterling Standing Order to a new payee?
You can set up a Standing Order to a new payee in the Barclays app by completing the following steps: On your mobile banking home screen, tap ‘Pay…
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How do I stop an internet banking payment I have made from debiting my account?
If you wish to cancel a payment you have made using Online Banking, please contact us to discuss.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us