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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…
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My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
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What documentation will I need to provide in order to open an account?
The required information can be found here
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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How can I view the Standing Orders on my account?
You can view your Standing Orders by completing the following steps. From your 'Home' screen: Tap 'Pay & Transfer', on the navigation bar along the…
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Can I register my Barclays Business current accounts for the Barclays app?
If you have a Business Sterling Debit Card then you can register your Business accounts with the Barclays app.You will need to register your personal app…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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A message 'Error 321800' came on screen while I was submitting a payment online. What does this mean?
This error means that the beneficiary bank you are wanting to send this payment to are not part of the Faster Payment Scheme. Please call us if you…
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How can I obtain a certificate of interest for my mortgage?
You can Contact Us and we will send your mortgage certificate of interest to you through the post. Please note, if you are a resident of Jersey, Guernsey…