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How do I use my Chip and PIN card in a shop?
You’ll see a till with a PIN pad, a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your card into…
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How often will I receive a mortgage statement?
We'll send your mortgage statements annually. This will show:The monthly payments you've made in the last twelve months Your mortgage balance (at a given…
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Which accounts can I view in the Barclays app?
Once you’ve registered your current account, your personal accounts (including your Barclaycard personal accounts) which you view on Online Banking will…
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What is the Lotto Prize / Advance Fee scam that I've been made aware of?
Within both scams, the victim is asked for a payment up front in return for receiving a substantial amount of money. The fraudster will advise that the…
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My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
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How do I register for the Barclays app?
To register the Barclays app, you will be guided by screens to call the Client Service Centre, to request an 'Activation Code' for the app. You will need: to…
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Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
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I am an existing client, how long will it take to open an International Saver Account?
Once we are in receipt of a fully completed and signed application form and supporting documentation (if applicable) your account will generally be opened…
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How can I make an international payment to someone I normally pay in the UK?
Even though you normally pay your recipient in the UK, you'll need to set the payment up again from the beginning. To make an International Payment,…
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How can I view a summary of my mortgage and recent transactions via Online Banking?
From your Online Banking 'Home' screen: 1. Click on your 'Mortgage' account 2. You will then be presented with a summary of your mortgage details, once…