Cards
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How can I investigate a Debit Card transaction, I don't recognise, using my Online Banking?
Clients can now self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click on the account the transaction…
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How long will it take to receive my Sterling Debit Card PIN re-advice?
Delivery will take: Destination Timescale to receipt of PIN Re-advice(Production and Postage) UK 5 - 6 working days Europe 7 - 10 working days Rest…
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Can I change my PIN?
Yes. If you find it hard to remember your PIN, you can choose a more memorable one at most Barclays cash machines (this facility is not available when…
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Can I use Chip & PIN outside the UK?
Yes. Chip and PIN is in many countries worldwide – so you may need your PIN to make purchases abroad. Unlike the UK, you won’t find a PIN unlock or…
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What are debit cards?
Debit cards allow you to pay for goods in shops and withdraw money at cash machines. The money is automatically taken or reserved from your current account…
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Do I save money if I use my card in a cash machine abroad that’s part of the Global Alliance?
Yes. What is the Global Alliance? It’s a group of banks, including Barclays, that have agreed you won’t have to pay certain transaction charges when…
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I damaged my Sterling Debit Card. When will I receive my replacement?
If you’re in the UK, you should receive your replacement Sterling Debit Card two working days after you’ve order it. Please allow extra time for postage…
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How does Chip & PIN work?
Your credit or debit card has a chip in it, which helps boost your card security. The chip uses sophisticated processing to identify genuine cards…
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How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…