Payments
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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How can I make a payment or transfer?
Log in to Online Banking Click the Payments tab Click Make Payment Select the account from which you want to make the payment from (you can either enter…
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What are the various account types?
WE have various accounts which are categorised in to the following types: Current Account (C/A) Deposit Account (DEP) Loan Account (LN) Money Market Deposit…
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will…
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IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part. There is then a reference…