Payments
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How can I amend a payment or transfer?
Log in to Online Banking Click the Payments tab Click View Payments Select the payment you want to amend. Amend the relevant details Click Continue Payments…
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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What are the cut-off times for UK Same Day Payments (CHAPS)?
The cut-off time for UK same day payments (also known as CHAPS) is 17.00. If you have any queries about this, please contact your Relationship Team.
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How can I make a payment on behalf of a third party?
Please log in to Online Banking Click Make payment (left, under Payments) Click downwards arrow (right of From and Select from account) Click on the account…
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What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.
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What does Indicative Consolidated Balance mean?
Your Indicative consolidated balance is the balance of all your accounts added together. It’s indicative because we use a blanket exchange rate…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…