Payments
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What is a guaranteed rate?
When making a cross-currency payment or transfer, if you have not referenced a previously booked rate, we would provide an indicative rate. Alternatively,…
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…