For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
How do I search for a payment?
If you have Online Banking (example screen) follow the instructions below From the Online Banking "Home" screen: Click Banking…
What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
How can I change a payment beneficiary's details?
If you have Online Banking (example screen) follow the instructions below Simply type over the details in the boxes. You…
What is the closing balance?
This is the total amount you had in your account at the close of business last night.
What is the latest cleared balance?
This tells you how much money you have available, including all cleared cash and cheques. Your cleared balance is updated during the day, to reflect the…
What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
What is a SEPA Credit Transfer?
If you have Online Banking (example screen) follow the instructions below Introduced in January 2008, this service is for…