Payments
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I saw ‘Error 122015 when making an online payment. What does it mean?’
This code can mean lots of different things. If you call us, we’ll be happy to discuss what it means for you.
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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How do I search for a payment?
If you have Online Banking (example screen) follow the instructions below Please log in to Online Banking Click Banking…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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How can I change a payment beneficiary's details?
If you have Online Banking (example screen) follow the instructions below Simply type over the details in the boxes. You…