Payments
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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What are the various account types?
WE have various accounts which are categorised in to the following types: Current Account (C/A) Deposit Account (DEP) Loan Account (LN) Money Market Deposit…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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What is a SEPA Credit Transfer?
If you have Online Banking (example screen) follow the instructions below Introduced in January 2008, this service is for…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…