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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
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How do I send a same day / CHAPS Payment?
You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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Can I add a new payee using the Barclays app?
Yes you can, for more information please see our handy video guides on the links below: International Clientshttps://international.barclays.com/digital-services/mobile-banking/app-support/ Private…
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Where can I find out the rates for Treasury Fixed Deposits?
Please call us for indicative rates for Currency Call Deposit, or Treasury Deposit Accounts. We’re here to help - Monday to Friday 8am to 6pm - Please…
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How can I locate a local or specific Branch or Cash Machine?
You can locate a Branch or Cash Machine by completing the following steps. From your Barclays app 'Home' screen: Tap 'Help' Tap 'Find a Branch or Cash…
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I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…
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How can I update my personal details?
You have several options to change your address, telephone number and email address via Online Banking, Barclays app or by telephone: Via Online…
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How do I cancel an International Payment (BIP) or Same Day Payment (CHAPS) in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Manage international and same day payments' Select the account you wish to…
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.