Login
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What do I have to do as a first time user?
Once you have registered, you will be sent: 12 digit membership number by email (if we hold your email address) or by post 5 digit passcode through the…
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When will I need to use my five-digit passcode?
You will need to use your five-digit passcode every time you log into Barclays Online Banking. You will only be required to use your memorable word if…
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How do I change my five-digit passcode?
1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Details and Change passcode and memorable word3. Follow the…
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My surname has changed. Can I use my new surname to log in to Online Banking?
Yes, but for security reasons, we’ll need to see proof of your name change first. If you’re a Private Bank client: Please take legal proof of…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
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What’s the best type of passcode?
The best passcode is memorable but safe. We strongly recommend you: Don’t use your date of birth Don’t use the date of birth of a relative Memorise…
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If I delete my membership details from this computer, will they become invalid?
No, if you delete your membership details from this computer, you can still use them to log in to Online Banking. However, it will be harder for someone…
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What do I do if I didn’t log in when Online Banking states?
Your security is our utmost priority. We display your last log-in date and last submitted payment date whenever you log in.Didn't log in on that date? Check…
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How do I get a passcode?
Please register for Online Banking and we’ll e-mail your membership number within 24 hours (if we hold your e-mail address), or send to you…