How do I get a passcode?
Please register for Online Banking and we’ll e-mail your membership number within 24 hours (if we hold your e-mail address), or send to you…
Why can’t I see my saved log in details?
You need cookies enabled in your browser. Cookies are small bits of data that remember things about you, like your log-in details.
Do you have any login tips?
Your security is our priority. But we also need your help to keep you safe, so please: - Memorise your passcode and memorable word – and keep them secret.-…
What should I do if I don’t recognise some of the transactions on my account?
Your security is our utmost priority.This is why we display your last log in date whenever you log in.Didn't log in on that date? Check there are no suspicious…
Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
If I delete my membership details from this computer, will they become invalid?
No, if you delete your membership details from this computer, you can still use them to log in to Online Banking. However, it will be harder for someone…
Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…