Banking
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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Rates and Fees - International clients
Clients Resident in Channel Islands and Isle of Man - Details of our Rates and Fees International Clients - Details of our Rates…
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How much do payments cost?
Payments can vary in cost, dependant on many influencing factors. For an indication, please refer to our Tariff Guide: Residents of the Channel Islands…
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How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
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What additional information needs to be included on international payments?
Certain countries require additional information to be supplied in payment instructions to enable the transaction to be completed successfully. Please…
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I've ordered a cheque book for the first time with you. How long will it take to receive it?
It will take us 4 to 5 working days to produce your cheque book. We’ll then post it to you: Location Production After Production Timescales for receipt In…
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What is the criteria for opening an International Personal Account?
You must be able to deposit a minimum of £100,000 (or currency equivalent) within 90 days of opening your account. (Please note this may be different…
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How do I open a Bank Account with you?
To find out how to open account, click on the relevant link below International clients Full details of the account and how to apply are included here Local…
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What documentation will I need to provide in order to open an account?
The required information can be found here
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Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…