How can I add a beneficiary?
From your Online Banking Home Screen, complete the following steps:
To pay a person or Company:
- From the 'Home' screen - tap 'Pay' at the side of any account
- Choose the account you wish to make the payment from
- Select whether you are paying a Person or a Business - then type their account details in as prompted
- We will then check the details with the recipient Bank - you will receive one of the following:
- confirmation that the recipient details match
- a message highlighting there is a partial match
- confirmation that the recipient details DON'T match
- a message highlighting the account you are trying to pay, doesn't allow us to check if the details are correct
- You can tap 'Continue' or 'Cancel' - We advise you to double check, by speaking with the recipient, that the details are correct before sending funds.
- Type in the amount
- You can add a reference if you wish
- Choose a Payment Purpose - state the reason for transferring the money
- You will then see some important information which you should read carefully to help protect you against Fraud and Scams
- When ready, you can then 'Confirm' that you are happy to make the payment
- Tap 'Continue'
- Scroll down and follow the steps with your PINsentry reader / Mobile PINsentry
- Enter the 8 digit code and 'Confirm' the payment again
- You can 'Download' or 'Print' a receipt for the Payment and go back to your accounts
You can add a maximum of 250 beneficiaries to a beneficiary set and you can add a maximum of 200 beneficiary sets to your Online Banking.
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