Security

  • Why should I take care before opening email attachments?

    Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…

  • What is Anti-virus protection?

    Anti-virus software is used to prevent, detect and remove known viruses.   When you use anti-virus software, ensure that you carry out regular software…

  • What are Trojans?

    A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want.  Sometimes a Trojan can cause damage…

  • What are software updates and patches?

    Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date…

  • What is meant by "boiler room" fraud?

    This is a common scam whereby fraudsters pose as sales people and contact unsuspecting individuals to offer them seemingly exciting investments, such as…

  • What does the term 'Phishing' mean?

    Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…

  • Why should I take care when downloading things?

    Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…

  • How can I keep my passcodes, PINs and memorable words safe?

    To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be…

  • How secure is your website?

    We take the security of your financial information seriously, and take every step to protect you online.  We also use the latest technology, including…

  • What is a personal firewall?

    A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…