Security
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What does the term 'Phishing' mean?
Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…
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How can I keep my passcodes, PINs and memorable words safe?
To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be from…
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What is spyware?
Spyware is a program that can secretly gather information about you while you use your computer. Spyware can: Slow down your computer Alter your…
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What is identity theft and how does it occur?
Identity theft occurs when fraudsters use your personal information without your knowledge or consent to take out bank accounts, credit cards, loans, state…
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How can I keep my personal information secure?
To keep your personal information secure: Check your credit file frequently This is especially important if you’ve recently removed house, or you…
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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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How can I keep my documents safe?
To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…
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What is Card-not-Present fraud and do I need to do anything to protect myself?
Card-not-Present fraud is currently the most common type of card fraud in the UK. It occurs when a fraudster steals your card details and uses them to…