Online Banking
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Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…
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How do I set, amend or remove my Notification Alert Preferences?
From your Online Banking homepage: Click on the 'Profile' icon at the top right corner of the screen Click 'Notification preferences' You will then be…
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How do I stop a cheque?
1. Please log into Online Banking 2. Select Manage Accounts tab 3. Select All online services …
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How do I rearrange my accounts into an order I want to see them?
You can self-serve by completing the following steps. From your Online Banking 'Home' screen: Select the account you wish to move Click the icon to the…
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How do I upload a Document to Barclays Cloud It?
1. When you are in Barclays Cloud it, select the 'Add' icon in the menu bar. 2. Browse to find your document on your computer and then enter a document…
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How do I change a direct debit or set up a new one?
Unlike standing orders, direct debits are administered by the company you’re paying. So, unfortunately, you can’t set up or change a direct debit through…
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How can I set up a regular payment / standing order?
On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…
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What Notification Text Alert Preferences can I set?
Alerts to keep you informed of your account activity Large debits over a certain amount (helps you stay on top of your spending) Large credits over…
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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How do I get a memorable word?
When you log in for the first time, we’ll ask you to choose a memorable word. Your memorable word must: Have six to eight letters It must NOT contain: Numbers Punctuation Spaces Special…