Online Banking
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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How do I order copies of my statements?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3. If you need a duplicate statement there are a…
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How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What is the Account Balance going below alert?
This alert informs you any time your current account balance is lower than the limit you choose when registering. You can set your trigger balance by adding…