Mobile Banking
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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Can I add a new payee using the Barclays app?
Yes you can, for more information please see our handy video guides on the links below: International Clientshttps://international.barclays.com/digital-services/mobile-banking/app-support/ Private…
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Why would I 'reset' the Barclays app?
If you suspect that someone knows your passcode, or you wish to change the account that you initially registered to the Barclays app (eg from a Personal…
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Can I use any mobile device to access the Barclays app?
Yes. You can access your accounts using any web-enabled mobile device that allows 'SSL-enabled web traffic' (i.e. https), such as: an Apple device…
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Can more than one account holder, register the same joint account, with the Barclays app?
Yes. You can each register a joint account on the Barclays app on different phones. You should only register a joint account if the other account…
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How can I view my Statements in the Barclays app?
You can view your statements via Barclays app by completing the following steps: From your 'Home screen': On your bottom navigation bar tap 'More' Tap…
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I've renamed my accounts in Online Banking. Will they have the same names in the Barclays app?
Account Nicknames 'Account Nicknames' allow you to rename your account names (excluding Barclaycards) in the Barclays app. The Nicknames set within the…
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How can I amend my Standing Order in Barclays app?
You can amend your Standing Order by completing the following steps: From your Home screen select 'Pay and Transfer' from the navigation bar at the bottom…
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I am having trouble making a payment to my Barclaycard using the Barclays app. Why is this?
Please contact us to discuss by calling +44(0)333 200 1014.