Cards
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I am abroad and my card is not working. Can you help?
Please Contact Us
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I've accidently broken / damaged my Barclays Debit Card, how can I request a replacement?
You can replace your broken or damaged Debit Card as follows. Via Mobile Banking Open the Barclays app1. Scroll to 'Quick Links' and select 'Cards'2.…
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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Can I change my PIN for my ATM Sterling Card or Debit Card using Online Banking?
No. To change your PIN, please go to any Barclays ATM in the UK, including IOM and Channel Islands.
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I’m having trouble using my cards abroad. What can I do?
If you're having difficulties using your card outside of the UK, or your card has been stopped, please Contact Us
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What do I do if I have lost my PIN Number?
It is important to contact us quickly to safeguard your card.
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How do I view my Debit Card PIN in my Barclays app?
You can now self-serve via 'The Barclays app', by completing the following steps: From your 'Home' screen: Tap 'Cards' Tap 'View PIN' Enter your…
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My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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How do I use my Chip and PIN card in a shop?
You’ll see a till with a PIN pad, a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your card into…