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How can I change my address?
You can change your address, telephone number and email address via Online Banking and Mobile Banking or by Telephone Via Online Banking Please…
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What is an 'Activation Code'?
Once you register, you will then be able to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…
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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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Private Banking Client
For Wealth Online Banking assistance and all your general servicing requirements, please contact our Private Banking Clients Servicing office on the following…
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I've made a payment online, how do I know if it's been successful?
From your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Track payments' From the drop down menu, select the account you wish to see payment…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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How do I cancel a payment I have submitted online?
It is possible to cancel a payment or recall funds that have already been submitted but it is dependant on how quickly you contact us following the…
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…