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What’s the best type of passcode?
The best passcode is memorable but safe. We strongly recommend you: Don’t use your date of birth Don’t use the date of birth of a relative Memorise…
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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Check Details
Please check the details carefully. If you want to change anything, select Back and make the changes on the previous screen.
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Why can’t I see statements of my accounts?
You can’t receive online statements for all accounts. To view online statements: On the Online Banking screen: Select "Profile" Under section "My…
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My surname has changed. Can I use my new surname to log in to Online Banking?
Yes, but for security reasons, we’ll need to see proof of your name change first. If you’re a Private Bank client: Please take legal proof of…
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What do I do if I didn’t log in when Online Banking states?
Your security is our utmost priority. We display your last log-in date and last submitted payment date whenever you log in.Didn't log in on that date? Check…
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How often should I change my memorable word and passcode?
For security you should frequently change your memorable word and passcode. We’ll prompt you to do so from time to time to help keep your log-in details…
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Can I save my membership number and surname, so I don’t have to type them every time I log in?
Yes, you can. When you log in to Online Banking on a private device, please click in the box next to Remember me. (This is below where you type your…