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What are the timescales for sending international payments?
The following table offers an indication of the number of working days you should generally allow when making transfers to different parts of the world.…
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What is the Overdraft(s) and Emergency Borrowing alert?
This alert keeps you informed if you pass into any Overdraft and/or Emergency Borrowing limits which will result in charges to your account. Subject to…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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When will I need to use my five-digit passcode?
You will need to use your five-digit passcode every time you log into Barclays Online Banking. You will only be required to use your memorable word if…
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What types of payment, or transfer, can I make via Online Banking?
You can: transfer money between your Barclays accounts Pay a bill or someone else in the UK Make an International Payment
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A message 'Error 321800' came on screen while I was submitting a payment online. What does this mean?
This error means that the beneficiary bank you are wanting to send this payment to are not part of the Faster Payment Scheme. Please call us if you…
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What should I do if the company I want to pay isn’t listed?
First, try different search terms to find the company: Search using the company's name exactly as it appears on your bill Search using just a word from…
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Can I have a paying-in book?
Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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In payments, what does Cancellation Pending mean?
This means our system is attempting to cancel this payment following your request.