Online Banking

  • How can I set up a regular payment / standing order?

    On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…

  • What do I have to do as a first time user?

    Once you have registered, you will be sent: 12 digit membership number by email (if we hold your email address) or by post 5 digit passcode through the…

  • How do I change my memorable word?

    Please log in to Online Banking. You will need to log in to Online Banking via PINsentry to change your memorable word.1. Under Step 1 enter your surname…

  • How do I print a statement?

    You can print a statement from Barclays Cloud it:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Barclays…

  • Where can I find foreign exchange rates?

    On your Online Banking Screen1. Navigate to Move Money2. Click on International Payment 3. Within Step 1: Payments click on foreign exchange calculator…

  • How can I amend my existing Standing Order?

    You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…

  • How do I send a same day / CHAPS Payment?

    You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…

  • How do I get a membership number?

       Please register for Online Banking and we'll e-mail your membership number within 24 hours (if we hold your e-mail address) or by post. The…

  • How do I view my IBAN?

    You can view your IBAN via Online Banking, by completing the following steps. From your Online Banking 'Home' screen: Click onto the account…

  • How do I order a replacement Debit Card?

     On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…