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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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What are the Opening Hours for your Jersey Branch?
Our Jersey branch is open: Days Opening Hours Monday to Friday 09.30 - 16.00 Saturday Closed Sunday Closed
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How do I cancel or reduce my overdraft?
Your overdraft facility does not cost anything unless you use it, but if you would like to cancel or reduce please Contact Us.
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How do I change my memorable word?
Please log in to Online Banking. You will need to log in to Online Banking via PINsentry to change your memorable word.1. Under Step 1 enter your surname…
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How can I receive a copy of a cheque?
If you wish to obtain a copy of a cheque, that has already been debited from your account, please Contact Us to order.
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How can I find out the balance left on my mortgage?
We can tell you the balance you have left on your mortgage over the phone. Call us on +44 (0) 1624 684 305. Please tell us if you are looking for…
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What are the cut off times for sending a payment(s) via Online Banking
Please use the following links to find out our Payment cut-off times for Online Banking: Residents in Channel Islands & Isle of Man Personal…
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What savings accounts do you offer?
We have a range of savings accounts to suit a range of needs. International clients Find further information here Local Island clients (Jersey,…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…