How can I amend a payment or transfer?

  1. Log in to Online Banking
  2. Click the Payments tab
  3. Click View Payments
  4. Select the payment you want to amend.
  5. Amend the relevant details
  6. Click Continue

Payments may be able to be amended dependant on its status.

 

Status Details
Saved payments can be amended

Authorisation Pending

or

2nd Authorisation Pending 

or

Verification Pending

payments - can either be Rejected (which would take the payment back to a 'saved' status and THEN amended)

OR

the payment could be authorised/verified instead.

However you cannot reject old payments which have gone way past their execution/value date as they do not appear in the authorise/verify payments menu after a particular period of time.

Rejected payments cannot be amended

How helpful did you find this article?

Thank you for leaving some feedback

Thank you for taking the time to leave some feedback. We will use this information to improve our service.

Sorry this didn't answer your question

Please take a moment to leave some feedback, using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Thank you for your rating

Please tell us why you found it useful using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Top questions within Payments