Online Banking
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What management information reports are available?
There are seven different management information reports available: 1. Balances Report - Report listing each transactional…
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part. There is then a reference…
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What is a PKI number?
PKI is your unique organisation identifier. We require this number in any correspondence for security purposes.
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Can I receive my statements online?
Yes, but only system administrators can change the statement delivery preferences as a change will impact all users. If you are not a system administrator:Please…
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How do I suspend a corporate user?
Click Maintain Corporate User Details Select the user you want to suspend Click the Suspend User at the top the screen Click Confirm Enter your PIN Click…
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How can I download a management information report?
1. Click the type of report you want to export. 2. Select the date range for which you want the report to apply. 3. Click Export Report 4. Either open…
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How can I approve changes that other system administrators have made?
In order to approve changes made by other administrators (e.g such creating/amending users, creating/amending account sets, amending beneficiary details,…
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What should I do if my organisation’s details are incorrect?
If your organisation’s details are no longer correct, please contact us and we will be happy to update them.
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How do I search for a payment?
If you have Online Banking (example screen) follow the instructions below From the Online Banking "Home" screen: Click Banking…