Online Banking
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How do I amend a group?
As a system administrator, you have the ability to amend groups and the accounts sets within. Log in to Online Banking Click View Groups Select the…
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How do I suspend a corporate user?
Click Maintain Corporate User Details Select the user you want to suspend Click the Suspend User at the top the screen Click Confirm Enter your PIN Click…
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How do I amend an account set?
As a system administrator, you have the ability to amend the account sets a corporate user can see. Log in to Online Banking Click View Account Sets Select…
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How can I add an account set?
The Add account set screen enables a System Administrator to create an Account set by choosing from a list of accounts that are not…
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How can I amend a beneficiary set?
Log in to Online Banking Click the Payments tab Click View Beneficiary Sets Change the beneficiary details you wish to amend Click Submit Enter PIN Click…
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When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will…
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IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part. There is then a reference…
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What is a PKI number?
PKI is your unique organisation identifier. We require this number in any correspondence for security purposes.
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Who do I contact to order or activate cards or software, or for a card reader or card faults?
Location Contact Details IOM +44 (0) 1624 684 448 Guernsey +44 (0) 1481 755 380 Jersey +44 (0) 1534 813 600 London +44 (0) 1606 569 870
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Where can I find foreign exchange rates?
From your Online Banking "Home" screen: Click View exchange rates (left, under Payments)To view the major exchange rates for currencies other than…