IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part. There is then a reference…
What are the various account types?
WE have various accounts which are categorised in to the following types: Current Account (C/A) Deposit Account (DEP) Loan Account (LN) Money Market Deposit…
How do I suspend a corporate user?
Click Maintain Corporate User Details Select the user you want to suspend Click the Suspend User at the top the screen Click Confirm Enter your PIN Click…
What should I do if my organisation’s details are incorrect?
If your organisation’s details are no longer correct, please contact us and we will be happy to update them.
What is a beneficiary set?
A beneficiary set is a group of beneficiaries. Sets can be set up so that beneficiary details can be more easily managed.
Who do I contact to order or activate cards or software, or for a card reader or card faults?
Location Contact Details IOM +44 (0) 1624 684 448 Guernsey +44 (0) 1481 755 380 Jersey +44 (0) 1534 813 600 London +44 (0) 1606 569 870
In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
How can I make a payment or transfer?
Log in to Online Banking Click the Payments tab Click Make Payment Select the account from which you want to make the payment from (you can either enter…
Where can I find foreign exchange rates?
From your Online Banking "Home" screen: Click View exchange rates (left, under Payments)To view the major exchange rates for currencies other than…
How can I assign primary groups to a user?
Log in to Online Banking Firstly, ensure that Account Sets and Groups have been created. Click Assign Groups to User In the unallocated groups section,…